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Frequently Asked Questions (FAQ)

Looking for an answer? Our FAQ section is the fastest way to get help. We answered our most common enquiries regarding our products, delivery and payment options, orders, refunds, and more.

ABOUT BINSDIRECT

Are your products made in China?

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No. Binsdirect is a part of a British manufacturing group. The vast majority of our products are made in our own factory in Yorkshire.

Why should I shop with you?

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We are the leaders in waste management containers in the UK and Canada with over 20 years’ experience in manufacturing. If you would like to know more about us, read our story.

WEBSITE ISSUES

I've had an error when placing an order what do I do?

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Please contact us to confirm if your order was successful or not. Contact us.

I placed my order but have not received a confirmation email.

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Please check your email spam folders and if you are unable to locate it there, please contact us to check that there are no issues with your order. Contact us.

I would like you to delete my account.

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No problem, send an email to us to request deleting your account. Contact us.

I want the BOGOHP offer on 2 different items is this possible?

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No, the BOHOHP offer only applies when purchasing 2 of the same item. Contact us.

PAYMENTS / INVOICES

I've placed an order, but money has not been taken from my account?

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Payment is taken when stock is in place and the order is passed to a carrier. Please feel free to contact us. if you would like an update or are concerned that there is an issue.

How do I get a VAT invoice for my order?

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We can provide a VAT receipt if required, so please contact us to request this. contact us.

What payment methods do you accept?

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We accept payments via debit and credit cards, including Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and Maestro. All payments are secured by Sage Pay.

OTHER

I have more questions. Can I talk to someone?

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You can reach out to our customer care team via chat. We are here for you during business days between Monday - Friday from 9am - 4:30pm. Alternatively, visit our contact us page if you need to contact us via email or telephone.


Do you have any questions we haven’t answered? Drop us a message via our live chat or email and we’ll get back to you as soon as possible!

ORDERS

My item arrived damaged - what do I do?

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Please report any issues with your delivery as soon as you realise there is a problem. Contact us.

How do I cancel my order?

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You can cancel your order any time up to the point it is dispatched. Please get in touch as soon as you can to avoid any return charges. Check our delivery & returns policy for more details. Contact us.

I want to swap my compost bin from black to green can I do that?

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If your order is yet to be dispatched, we can amend this for you. If your order has already been dispatched or you have received it, we can arrange a collection and place a new order for the different item. Please note that collection charges may apply.

DELIVERY / COLLECTIONS

Can I collect my order from you?

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We are not currently able to make collection an option.

How do I get an item/order collected if it is not suitable for me?

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You can cancel your order for any reason before delivery or within 14 days after delivery. The goods must be unused and in their original packaging. You can return for a full refund or if you require us to collect, a collection fee may apply. Contact us. Or read our delivery page for more details.

Do I need to be in at the time of delivery?

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Most items can be left on your property if safe to do so. You are not required to be at home when they are delivered.

How long will it take for my order to be delivered?

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We deliver seven days a week, and your delivery should be with you 3-14 days after placing your order. This depends on the size of your order. Big, bulky items (like large composters, water butts, wheelie bins) will take the longest.

For more information, please visit our delivery page.

What is the delivery cost?

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Please check our delivery page for more details.

Can I get the items delivered to my allotment?

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No, we are only able to deliver to residential and business addresses.

My order has been over 28 days what do I do?

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There may be an issue with your delivery – please contact us and we will investigate for you. Contact us

My tracking link does not work.

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There may be an issue with your delivery – please contact us and we will investigate for you. Contact us

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